TSA Announces Expansion of ‘Diamond’ Self-Select Lanes to Pittsburgh International Airport
PITTSBURGH, PA – The Transportation Security Administration (TSA) today announced the expansion of its popular Diamond Self-Select Lanes program to Pittsburgh International Airport. To date, Pittsburgh is one of twelve airports in the country to launch this innovative program designed to expedite the screening process for air travelers.
“The Self-Select Lanes program is a way to make the checkpoint less stressful and more user-friendly for travelers, enhancing security as a result,” said Joseph Terrell, federal security director, TSA Pittsburgh. “Security is best served by a calm screening environment and, in return, the passengers benefit from a less stressful, more efficient security experience."
The Self-Select Lanes in Pittsburgh’s Landside Terminal are comprised of three new lanes designated by signage that directs passengers based on their travel needs and knowledge – Expert, for the business traveler who flies several times a month; Casual, for travelers who are somewhat familiar with the procedures: and Family/Special Assistance, for passengers traveling with small children or strollers, elderly passengers and passengers who may need special assistance.
Salt Lake City International and Denver International airports were the first to institute the self-select lanes process in February. Airports implementing the program have seen a reduction in wait times for expert travelers in the diamond lanes, an overall increase in throughput and greatly increased customer satisfaction. By giving families more time to prepare for screening, TSA officers are discovering fewer prohibited items during the screening process.
Other airports employing the self-select program are Boston Logan, Orlando, Spokane, Cincinnati, Raleigh/Durham, Houston Hobby, Dallas Love Field and Oakland.
TSA is in the process of selecting additional airports for the program based on input from our partners. Airport selection is based on a number of factors, including checkpoint configuration, stakeholder support and passenger population. To watch a video of the Diamond Self-Select Lanes in action, please visit www.tsa.gov. To view passenger response on this and other TSA innovations, visit www.tsa.gov/blog.